Privacy Policy

Effective September 9, 2026. This policy describes SC Companion and the lvl222.com website, operated by lvl222. Contact support@lvl222.com with privacy questions.

Information on your device

The app stores settings, saved filters, cached third-party data, and read/unread state locally. If you use My RSI, the handle you enter and retrieved public profile information may be cached on your device. SC Companion does not ask for your RSI password; account-dashboard links open in your browser.

Optional gameplay logs

When you configure local Game.log tracking, the app reads game logs and stores extracted events and session history locally. Logs may contain player handles, identifiers, locations, timestamps, file paths, and other technical or gameplay information. SC Companion does not automatically upload your gameplay logs or session history to lvl222. Be careful when sharing logs or screenshots in support requests.

Network requests and third parties

Online features contact their data providers, including RSI/CIG, UEX Corp, and Star Citizen Wiki. Those providers receive network information such as your IP address and the request; profile and search features may send the handle or query you enter. External links, images, and media may contact other services, including YouTube. Their own privacy policies apply. These services are not controlled by lvl222.

Website, downloads, and updates

The website does not add advertising trackers, analytics cookies, or user accounts. Website and installer requests are processed by our hosting provider, Vercel, including its Blob storage and delivery infrastructure. Hosting infrastructure may use technical cookies and record IP addresses, request URLs, timestamps, browser information, and errors for operation and security. The application does not send lvl222 an installation identifier or gameplay telemetry.

Direct-download editions may check for updates through GitHub or lvl222.com, depending on version. Microsoft Store editions use the Store for app updates. The relevant provider receives technical request information. Download requests do not establish how many distinct people installed or used the app.

Support and retention

If you email support, we receive your address, message, and any attachments you choose to send. We use them to respond and investigate issues. Local app data remains until cleared or removed; uninstalling may leave data behind. Stop log tracking to stop further capture. Contact support for help locating local data or requesting deletion of information you sent us. Support records are kept while needed to handle the request and related operational or legal needs. Hosting-log retention is governed by the hosting service's settings and policies.

Your choices

You can choose not to enable log tracking, disable notifications, stop background operation, and avoid features that contact external services. Depending on your location, you may have rights concerning personal information we hold. Email support@lvl222.com to make a request. Information already held by a third-party service must be addressed with that provider. We do not sell personal information or use it for targeted advertising.

Changes

We will update this page and its effective date when our practices change.